Refund policy

Return & Refund Policy

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unused and in its original packaging
  • Include all accessories and parts

2. How to Start a Return

To initiate a return, please contact our support team with:

  • Your order number
  • The reason for your return
  • (If applicable) photos or videos of the item

Once your return request is approved, you will receive instructions on how and where to send your package.

Important: Items sent back without prior approval will not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of delivery, and we will resolve the issue as quickly as possible (replacement or full refund at no extra cost).

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

6. Non-Returnable Items

The following items cannot be returned:

  • Used or worn products
  • Items not in original condition
  • Gift cards (if applicable)
  • Personalized or custom-made items

7. Order Cancellations

Orders can only be canceled within 12 hours of placing the order.

After this period, your order may already be processed or shipped and can no longer be canceled.

8. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please return the original item and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company (processing delays may occur)
  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.